Refund Policy

1. General Philosophy

At Micronatic, we stand behind the quality of our digital solutions. However, because our services involve significant custom work, intellectual property transfer, and marketing spend, refunds are handled on a fair, case‑by‑case basis as described below.

2. One‑Time Service Fees (Websites, Landing Pages, GMB, Studies)

14-Day Money‑Back Guarantee: For one‑time services (Premium E‑Commerce Store, Ultimate Business Landing Page, Google My Business Optimization, Business Visibility Study), you may request a full refund within 14 calendar days of payment if no substantial work has been initiated (e.g., no domain registered, no design drafts delivered, no report generated). Once we have provided initial deliverables (wireframes, content outlines, data collection, or the completed PDF report), the fee becomes non‑refundable because of the irreversible effort. If we fail to deliver the final output as agreed in the scope of work, you are eligible for a proportional refund based on the incomplete portion.

3. Monthly Recurring Services (Google Ads, Social Media)

For High‑ROI Google Ads Management ($699/mo) and Social Media Growth ($399/mo), fees are billed monthly in advance. You may cancel at any time with 30 days written notice (email to help@micronatic.com). We do not provide refunds for partial months after the billing cycle has started. However, if we fail to manage your campaigns in accordance with industry standards (e.g., not launching ads within 5 business days after receiving access), we will refund the first month’s fee upon request.

4. Custom & Enterprise Projects

For bespoke development exceeding $2,000, a separate agreement will outline milestone payments. Refunds for milestones already paid are not available once the milestone has been approved by you. Unpaid future milestones can be cancelled with written notice.

5. How to Request a Refund

To request a refund, email refunds@micronatic.com with your order details (name, email, invoice number) and reason. We will respond within 5 business days. Approved refunds will be processed to the original payment method within 10 business days. For disputes regarding service quality, we first offer a remediation attempt (e.g., additional revisions or consultation) before a refund is considered.

6. Non‑Refundable Items

Third‑party costs (domain registration fees, premium plugins, stock photography licenses, Google/Facebook ad spend) are non‑refundable once purchased on your behalf. Monthly advertising budgets you set on Google Ads are controlled by you and are subject to Google’s own refund policies.

7. Chargebacks & Disputes

If you initiate a chargeback without first attempting to resolve the issue under this Refund Policy, we may suspend your services and pursue recovery of any owed amounts. We reserve the right to present evidence to the payment processor.

8. UK & US Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 (UK) or applicable US state consumer protection laws. For digital content, the right to a refund may be limited once you have downloaded or accessed the content.

9. Contact for Refund Queries

Email refunds@micronatic.com or call +1 (917) 920-6098.