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Privacy Policy

Effective Date: September 5, 2026 | Last Updated: September 5, 2026

1. Introduction

This Privacy Policy ("Policy") explains how UNIVERSATIC LLC, doing business as Micronatic Digital Solutions ("Micronatic," "we," "us," "our"), a New Mexico limited liability company (Registration No. 0008115275), collects, uses, shares, and protects personal information when you visit micronatic.com (the "Site"), create an account, place an order, use our AI chat assistant, or otherwise interact with our services.

We are committed to protecting your privacy and complying with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other state privacy laws that may apply to you based on your residence. By using our Site and services, you agree to the practices described in this Policy.

2. Information We Collect

  • Account & Contact Data: Name, email address, phone number, company name, billing address, and password (stored in encrypted form).
  • Order & Billing Data: Service selections, order history, invoice details, and billing contact information. Full payment card numbers are never stored by Micronatic; payments are processed by PCI-DSS compliant providers such as Stripe, PayPal, or Payoneer.
  • Project Content: Files, text, images, logos, access credentials, and other materials you provide for service delivery.
  • AI Chat Interactions: Messages you send to our on-site AI assistant are processed by Google Gemini to generate responses and may be logged for quality and support purposes.
  • Technical Data: Browser type, device information, operating system, IP address, referring URLs, and usage data collected for security, analytics, and functionality.
  • Communications: Messages sent via contact forms, email, or other channels, including their content and metadata.

3. How We Use Your Information

  • To create and manage your account and process orders.
  • To deliver, support, and improve our services.
  • To respond to inquiries and provide customer support, including through our AI chat assistant.
  • To send service-related notices such as order updates and delivery milestones.
  • To send marketing communications where you have opted in (you may opt out at any time).
  • To comply with legal obligations and prevent fraud, abuse, and security incidents.
  • To analyze Site usage and improve user experience.

4. Legal Bases for Processing

Where required by applicable law, we process personal information based on one or more of the following legal bases: (a) performance of a contract with you; (b) your consent; (c) compliance with legal obligations; (d) our legitimate interests in operating and improving our business, provided such interests are not overridden by your rights; and (e) protection of vital interests.

5. Service Providers and Data Sharing

  • Google Firebase: Authentication, database, and file storage.
  • Google Gemini: Powers our on-site AI chat assistant. Chat messages are sent to Google's Generative Language API to produce responses.
  • Stripe / PayPal / Payoneer: Payment processing, subscription billing, fraud prevention, and transaction security.
  • Meta / Google: Only when managing client advertising campaigns with client authorization.
  • Analytics providers: Such as Google Analytics 4, to understand Site usage and improve performance.
  • Communication platforms: Such as email service providers, for customer support and service delivery.

We do not sell personal information. We may disclose information if required by law, subpoena, court order, or to protect our legal rights, safety, or property, or those of our users or the public.

6. Cookies and Local Storage

We use essential local storage and cookies to operate the cart, manage sessions, and facilitate the payment flow. We may also use analytics and marketing cookies to measure Site performance and optimize advertising campaigns. For detailed information, please see our Cookie Policy.

7. Data Retention

We retain personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Account data is retained while your account is active and deleted upon verified request, subject to legal retention requirements. Project content may be retained for a reasonable period after project completion for support and archival purposes.

8. Security

We implement industry-standard safeguards designed to protect personal information, including SSL/TLS encryption, access controls, secure storage, and PCI-DSS compliant payment processing. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Your Privacy Rights

Depending on your state of residence, including California under the CCPA/CPRA, you may have the following rights:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, purposes, and third parties with whom we share it.
  • Right to Access: Obtain a copy of your personal information in a portable format.
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt Out: Opt out of the sale or sharing of personal information. Note that Micronatic does not sell personal information.
  • Right to Limit Use of Sensitive Personal Information: Where applicable, limit the use of sensitive personal information.
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact privacy@micronatic.com or help@micronatic.com. We will verify your request and respond within the timeframes required by applicable law. You may designate an authorized agent to make a request on your behalf, subject to verification.

10. Children's Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take reasonable steps to delete it.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

Our primary operations are in the United States. If you access our Site from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to such transfer and processing, subject to applicable law.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature. Because there is no uniform industry standard for DNT, our Site does not currently respond to DNT signals. You may manage cookies through your browser settings as described in our Cookie Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The current version takes effect when published on this page. Material changes will be indicated by updating the "Last Updated" date. We encourage you to review this Policy periodically.

15. Contact Us