Cancellation Policy

1. Introduction and Scope

This Cancellation Policy ("Policy") applies to all services provided by UNIVERSATIC LLC, doing business as Micronatic Digital Solutions ("Micronatic," "we," "us," "our"), including Professional Website Design, E-Commerce Store Development, Meta Ads Management, Google Ads Management, Custom Management Systems (CRM/ERP), Google My Business Setup, AI Product Videos, and Custom Scoped Projects. This Policy is incorporated into and governed by our Terms of Service and should be read together with our Refund Policy.

By purchasing any service, you acknowledge that you have read, understood, and agree to this Cancellation Policy.

2. General Principles

Cancellation requests are accepted when submitted by the Customer in writing or by email and evaluated by Micronatic. Cancellation conditions differ for one-time projects and monthly services. Subject to mandatory consumer rights under applicable law, work already performed and third-party costs incurred are non-refundable once payment has been made or work has begun. Approved cancellations may result in a partial refund as described in our Refund Policy.

3. One-Time Services Cancellation Rules

The following rules apply to one-time services: Professional Website ($599), E-Commerce Store ($899), Custom Management Systems CRM/ERP ($1,199), Google My Business Setup ($89), and AI Product Videos ($49).

• Before work begins: If a cancellation request is made before any work has commenced, it will be evaluated within fourteen (14) calendar days of the order date. A full or partial refund may be available at Micronatic's discretion, less any non-recoverable processing fees.
• After work begins: Once research, analysis, design, planning, content workflow, software development, or third-party expenses have begun, incurred costs and the value of work performed are excluded from refunds. In such cases, the corresponding amount will not be refunded in proportion to the work performed.
• After delivery: Deliveries that have been approved, accepted, or placed into use by the Client cannot be canceled or refunded.

4. Monthly Retainer Services Cancellation Rules

The following rules apply to monthly services: Meta Ads Management ($149/month) and Google Ads Management ($169/month).

• Written notice requirement: Cancellation must be made by written notice submitted to help@micronatic.com at least thirty (30) days before the end of the current billing cycle.
• Non-refundable active period: No partial refund is provided for a billing period already initiated and for which management work has already been performed. Active monthly retainers are non-refundable.
• Effect of late notice: If the thirty (30) day notice period is not observed, the current period's service fee is not refunded, and the package remains valid for the final period.
• Advertising budgets: Advertising budgets, platform spending, and third-party fees are separate from Micronatic's service fee and are non-refundable by Micronatic.
• Final period: Upon valid cancellation, services will continue through the end of the paid billing period, after which the retainer will terminate.
• Subscription billing: Monthly services are processed as recurring subscriptions via Stripe. Cancellation must be confirmed in writing and will stop future renewals effective the end of the current billing cycle.

5. Start of Work and Delays

Work is considered to have started when any of the following occurs: the customer information and document process is activated; design or project planning begins; an application file is created; or a third-party application system is accessed. If the Customer fails to provide required documents, content, access, or approvals, timelines may be extended. Automatic cancellation is not granted solely because of such delays, and Micronatic shall not be liable for any delay or loss arising from the Customer's failure to cooperate.

6. Third-Party Expenses and Government Fees

Domain, hosting, licensing, translation, courier, bank, tax, and other public or private institution fees, as well as advertising budgets, are not refunded once paid to the relevant party. These fees are not the subject of refunds once the process has been initiated. Micronatic is not responsible for the refund policies of third-party providers.

7. Cancellation Request and Process

Cancellation requests must be sent to help@micronatic.com with the following information:

• Order number
• Service name
• Payment date and method
• Reason for cancellation

Requests are reviewed within five (5) business days; additional documentation may be requested. Approved refunds, if any, are made to the same payment method as soon as possible, depending on the payment provider's processing time and the banking system. Completion is targeted within ten (10) business days; however, banks or payment institutions may require additional time.

8. Suspension and Termination by Micronatic

Micronatic reserves the right to suspend or terminate services or accounts immediately, without refund, in the event of: (a) non-payment; (b) failure to provide required materials after reasonable notice; (c) unlawful use of the Site or services; (d) violation of third-party platform policies; (e) abusive or threatening conduct toward our staff; or (f) breach of our Terms of Service.

9. Withdrawal and Disputes

This Policy does not remove consumer rights to object or withdraw via email, written communication, or payment method. Mandatory consumer protections and rights under applicable U.S. law, including the laws of the State of New Mexico, remain in effect. In case of dispute, resolution will first be pursued through written communication and good-faith negotiation before any formal proceedings.

10. Modifications to This Policy

Micronatic reserves the right to update or modify this Cancellation Policy at any time. The current version takes effect upon publication on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our services after any modification constitutes acceptance of the revised Policy.

11. Contact Information

• Email: help@micronatic.com
• Phone: +1 (917) 920-6098
• Company: UNIVERSATIC LLC, New Mexico, USA — Registration No. 0008115275