Refund Policy

1. Introduction and Scope

This Refund Policy ("Policy") applies to all services provided by UNIVERSATIC LLC, doing business as Micronatic Digital Solutions ("Micronatic," "we," "us," "our"), including Professional Website Design, E-Commerce Store Development, Meta Ads Management, Google Ads Management, Custom Management Systems (CRM/ERP), Google My Business Setup, AI Product Videos, and Custom Scoped Projects. This Policy is incorporated into and governed by our Terms of Service and should be read together with our Cancellation Policy.

By purchasing any service, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Our Commitment and Money-Back Guarantee

With nearly three years of experience, our priority is never profit — it is always 100% customer satisfaction. Consistent with our commitment to ethical business practices, if the service we provide is not delivered as described in the applicable service scope, we offer an unconditional full money-back guarantee for the undelivered portion of the service. This guarantee applies to one-time services and does not apply to third-party fees or advertising budgets already paid to external platforms.

3. One-Time Services Refund Rules

The following rules apply to one-time services: Professional Website ($599), E-Commerce Store ($899), Custom Management Systems CRM/ERP ($1,199), Google My Business Setup ($89), and AI Product Videos ($49).

• Before work begins: If a refund request is made before any work has commenced, a full refund is available, less any non-recoverable processing fees charged by the payment provider.
• After work begins: Once research, design, planning, content workflow, software development, or third-party expenses have begun, the value of work performed and any incurred third-party costs are excluded from refunds. Refunds in this stage are calculated pro-rata based on completed milestones.
• After delivery: Deliveries that have been approved, accepted, or placed into use by the Client are non-refundable.
• Undelivered scope: If Micronatic fails to deliver the agreed scope, a full refund of the undelivered portion is provided under the money-back guarantee in Section 2.

4. Monthly Services Refund Rules

The following rules apply to monthly services: Meta Ads Management ($149/month) and Google Ads Management ($169/month).

• Non-refundable active period: No partial refund is provided for a billing period already initiated and for which management work has already been performed. Active monthly retainers are non-refundable except where required by law.
• Upcoming period: If cancellation notice is provided at least thirty (30) days before the next renewal, no further billing will occur.
• Advertising budgets: Advertising budgets, platform spending, and third-party fees are separate from Micronatic's service fee and are non-refundable by Micronatic.
• Service non-delivery: If Micronatic fails to deliver the agreed monthly management service, a pro-rata refund of the current month's fee may be issued under the money-back guarantee.

5. Third-Party Expenses and Government Fees

Domain, hosting, licensing, translation, courier, bank, tax, and other public or private institution fees, as well as advertising budgets, are not refunded once paid to the relevant party. These fees are not the subject of refunds once the process has been initiated. Micronatic is not responsible for the refund policies of third-party providers.

6. Refund Request and Process

Refund requests must be sent to help@micronatic.com with the following information:

• Order number
• Service name
• Payment date and method
• Reason for the refund request

Requests are reviewed within five (5) business days; additional documentation may be requested. Approved refunds are made to the same payment method as soon as possible, depending on the payment provider's processing time and the banking system. Completion is targeted within ten (10) business days; however, banks or payment institutions may require additional time.

7. Suspension and Termination by Micronatic

Micronatic reserves the right to suspend or terminate services or accounts immediately, without refund, in the event of: (a) non-payment; (b) failure to provide required materials after reasonable notice; (c) unlawful use of the Site or services; (d) violation of third-party platform policies; (e) abusive or threatening conduct toward our staff; or (f) breach of our Terms of Service.

8. Consumer Rights

This Policy does not remove consumer rights to object or withdraw via email, written communication, or payment method. Mandatory consumer protections and rights under applicable U.S. law, including the laws of the State of New Mexico, remain in effect. In case of dispute, resolution will first be pursued through written communication and good-faith negotiation before any formal proceedings.

9. Modifications to This Policy

Micronatic reserves the right to update or modify this Refund Policy at any time. The current version takes effect upon publication on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our services after any modification constitutes acceptance of the revised Policy.

10. Contact Information

• Email: help@micronatic.com
• Phone: +1 (917) 920-6098
• Company: UNIVERSATIC LLC, New Mexico, USA — Registration No. 0008115275